We’re here for stylists
Contact us
Questions about an order, a product or a salon account? Call us — our Customer Service Department will call you back within 24–48 hours. Always leave a name and a phone number.
Call1-800-446-9197Customer Service
Warehouse & office20 Mustard Seed Lane
Orlando, Florida 32810Straight Request Hair Products
Orlando, Florida 32810Straight Request Hair Products
PlaceholderEmailCustomer service email neededNot published on the live site (the refund policy asks customers to “contact by email”).
PlaceholderHoursBusiness hours neededNot published on the live site.
Damaged or missing orders
Always contact Straight Request first — do not file a claim with UPS or FedEx yourself. We will file a claim on your behalf. Notice of damage must be provided within 3 days of delivery.
Shipping policy →Returns & exchanges
All products are guaranteed. We will gladly refund or replace an order due to fulfillment and/or carrier issues. All returns must be authorized through our customer service department.
Refund policy →Placeholder · map embed
Orlando, FL 32810